Brilliant Account Management - free online training course
Hosted by Brilliant Customer Service
Registration
Past Event
About Event
How to best manage and develop existing accounts.
A half-day live online training course, free of charge for a limited time.
Key objectives:
How to increase your business standing and positioning within an account
Strategies and techniques for increasing new opportunities and revenue
Improved service experience and better account support
Ideal for all account managers and account support staff.
Six modules: PROFIT
Performance – how and what to measure
Relationships: Building a relationship base strategically
Objectives and goals: Opportunities
Feedback and Retention – building loyal and satisfied customers
Influence and senior contacts
Teamwork and time management
Please contact hq@brilliantcustomerservice.co.uk if you have any questions.