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Live online learning course with an expert facilitator. Normal price £99, special offer £49 including eLearning modules. Book now, pay later, money-back guarantee, cancel anytime.
The training is full of proven skills, methods and techniques for customer service excellence, including:
How to recognize the specific skills, mindset and behaviors required to deliver excellent service via the telephone, email, in-person, and online.
Apply the SPECIAL model so you can easily meet and exceed customer’s ever-increasing expectations.
Be able to quickly ‘tune-in’ to customer requirements, problems, expectations, and be able to consistently over – in both style and substance.
You will leave the course with new skills and ideas, plus how to deliver brilliant customer service.
Live online training that is interactive, engaging and practical. Three and a half hours with breaks. Includes workbook, certificate and eLearning modules. Also available as an in-company course.