Brilliant Customer Service Skills
The training is full of proven skills, methods and techniques for customer service and support excellence, including:
How to recognize the specific skills, mindset and behaviors required to deliver excellent service via the telephone, email, in-person, and online.
Apply the SPECIAL model so you can easily meet and exceed customer’s ever-increasing expectations.
Be able to quickly ‘tune-in’ to customer requirements, problems, expectations, and be able to consistently over – in both style and substance.
You will leave the course with new skills and ideas, plus how to deliver brilliant customer service. Suitable for internal support and external customer service.
Live online learning course with an expert facilitator.
Six main modules
Defining your customer's experience with the three P's
How to make every customer feel SPECIAL.
Personal communication and presentation skills.
Email writing skills.
Problem solving for customer excellence.
Managing difficult situations.
More information: https://brilliantcustomerservice.com/live-online-learning
PDF of outline: https://bit.ly/2XN8TSh
What is live online training? Live online training is interactive, engaging and practical. This includes planning, practice and discussion sessions that really work.
Includes three and a half hours of live training with breaks. Also, Includes workbook, certificate and eLearning modules. Also available as an in-company course.
Normal price £99, special offer £49 including eLearning modules. Book now, pay later, money-back guarantee, cancel anytime.